01 Nov 2024
I booked this trip via trip advisor and received all the usual emails confirming my booking etc, however with less than 24 hours to the trip the status was still showing as “pending” I called customer services who said the trip was most likely going to be cancelled but couldn’t confirm, the agent then hung up on me mid conversation
This was the only trip I could go on as I was flying home the next day so didn’t have chance to book with another agent and I didn’t want to lose my money, so I went to the agreed collection point at the agreed time of 12pm however no bus came. I wasted the whole day waiting for a trip that was cancelled without the operator having the courtesy of updating me to say it was cancelled
I had flown all the way to Poland for this trip only to have the operation not turn up, it’s ruined the whole trip and now I have to fly home without seeing Auschwitz which was the whole purpose of the trip anyway
DO NOT BOOK WITH THIS OPERATOR