20 Sep 2022
I have been a Viator customer for 15 years and have always had good experiences. However, this tour has made me consider using them again for the following reasons:
1. The tour felt rushed, we only had 2 hours at Pamukkale to ourselves after the guide gave a 30 minute walkthrough at the entrance. It was a long day - 12 hours, mostly travelling.
2.Our bus broke down and they had to send another bus to take us - as above, it felt like we lost this time at Pamukkale because of this.
3.Our guide was rude to ourselves and other passengers. In all my years of travelling I was completely shocked at his attitude and disinterest on the tour.
4.The guide overcharged us by 50TL on entrance to the Antique Pools and would not explain why when questioned about this.
5.We we’re dropped off in Kusadasi 15 minutes walk from our hotel when it was supposed to be hotel pick up and drop off. The Guide said that the road was too narrow and could not fit a minibus through, which was not true, he had directed the driver down the wrong way.
6.Lunch was poor and the Guide did not communicate to the group when this was, resulting in 2 guests buying their own lunch and the Guide was rude to us when I asked about what is happening with lunch after we arrived in Pamukkale.