24 Feb 2023
I booked our private ride in Las Vegas about 2 weeks prior to the date needed, and I was quoted and my credit card was billed. Our driver was very polite and on-time, no complaints at all with the driver. 3 days AFTER the ride, I was billed an additional $13 surcharge for a "holiday weekend". I was told the "holiday" was the Super Bowl. I asked why this was not disclosed to me at the time of the reservation quote, as surely they were aware of when the Super Bowl weekend was. I was just told that "everybody gets that charge". I sent an email requesting a refund of the $13, since it was not disclosed in my quote. No response from Bell. I had to dispute the charge with my credit card company. Very poor business to add charges after the fact. Will not use Bell Limosuine again