25 Sep 2022
We booked a private all day tour . When I first received a confirmation email, which took more than 24 hours, it said the driver will pick us up with a white Mercedes. Then, the night before the tour, I received a text message with a picture of the driver and a sedan looking car which was not Mercedes. On the day of the tour, the driver comes with a supermini car (Nissan March). I couldn’t believe that they expect us to sit in this tiny car for 7-8 hours (ended up to be 9.5 hours door-to-door) and driving freeways. I did not feel safe and comfortable. I was disappointed this is how they treat the private tour.
The tour guide was friendly and very knowledgeable about the history, culture, politics, etc…but customers’ safety and comfortableness should be a priority especially for a long day of the tour like this.