03 Sep 2023
Going on my own I wanted a company well known so I booked through trip advisor .
I received a text message the night before that had a PDF attachment with the voucher & that it also stated & confirmed 9am pick up outside my hotel .
I waited outside my hotel at 8.50 by 9.24 I sent a text message telling them i hadnt been picked up . At 9.50 i went inside my hotel to ask them to call SIGMA TRAVEL .
The sigma receptionist was the rudest person I have ever spoken to .
She stated that an email had been sent out the night before (ive received NO email ) when I said I wasn't reading my emails as I was on holiday her reply was how are we ment to conrltact you .(Even though they sent me a text message the evening before .....)
I said I'd been waiting 45 minutes her reply was well think about them poor people on the bus waiting for you .......
The PDF is clearly printed with the 9am pickup & location outside my hotel NOT at the bus stop on the other side of the road .
She also said they tried to call me , I had a missed international call at 8.44
Why did they call then ??? .why didn't they try & call again when I wasn't at the pickup point ?? .
I wast offered any refund , this was not my fault
I wasn't offered another day to do the trip
& I definitely wasn't offered an apology