21 Sep 2022
WORST AND DON'T USE. We used Viator to get a shuttle from our apartment to Lisbon airport in July and we had a great experience. But for this operator, we booked a reservation and paid at least one week in advance, and kept requesting to confirm a pick up location as we particularly needed to be picked up in front of our apartment since we had several heavy luggages. They did not confirm until the day before for 6:30am pick up, and they insisted that their driver could not come to our apartment despite the fact that another driver could in July. And they still charged us. My understanding is that the operator does not have a certain license when they could not come into some streets. Unless you are staying at hotel on the big street, I would recommend not using this operator.