15 Mar 2023
First, I want to compliment our tour guide Olga Babenco. She was very professional, friendly, and really knew her material. The tour with her was thorough and lasted about 2 1/2 hours. We experienced a communication problem where after I had paid the tour thru Viator Olga informed me via text or email that there was an additional charge for the tour itself and how to go about paying that online. I was confused because I thought that the tour price through Viator included the tour of the castle. So I did not pay the additional cost online. When we got to the castle, I was informed by the people at the gate that I had to go back to the office to purchase an entrance ticket for the tour, which was $50.40 for the two of us. The original plan for this particular tour thru Viator should have included the statement that there would be an additional charge for the castle. Under inclusions and exclusions, it did say, under exclusions, tour of the castle, which I found to be misleading and confusing. I discovered, when at the castle, we did not need to book a tour thru Viator at all. We could’ve purchased individual tours through the office, which included audio for the complete tour which would’ve been around $50 for the two of us.