24 Oct 2024
Staff is super friendly and will help answer any questions over the phone. We signed up for a Discover Scuba for my wife and a joint Certified Diver experience and wasn’t pleasantly surprised to find it was just us two and our guide/instructor Rick.
Rick is a super nice and calming personality. He really made sure my wife knew what she needed to do before we got wet and made sure not to sure any part till she felt comfortable.
During our first dive he made sure to not rush her till she felt good breathing with her head down in the water. When we finally got to the point of diving down to around 10ft she started to have problems equalizing one ear. Rick made sure to pay attention to her signals and not force her to go down any further to avoid ear drum rapture. We surfaced a couple times where Rick checked in and coached her but unfortunately she was never able to properly equalize.
Now here comes the awesome customer service part. We signed up for two dives and after the first dive my wife didn't want to try again. Rick called back to the home office update them and they said they will refund the her second dive cost and Rick and I could go together for the second dive.
So Rick and I went for a super pleasant 40 minutes dive where he took me around to different sites and write out what I would see on his slate. I got a personal dive guide!
Overall great no rush experience with people that live diving. 100% will book next time I am in Maui.