21 Feb 2025
Imagine waking up at 4:15 am, getting picked up by 5 am, and arriving at the site blaring party music at 6 am, only to find out that we aren’t seeing the sunrise. Not only that, the lack of English-speaking staff members made it difficult to understand what we were doing which is extremely odd for a huge tourist attraction that markets itself to English-speaking tourists. Also the lack of communication before, during, and after made it confusing throughout the entire process.
Jose Manuel our driver and tour guide was extremely inappropriate. While driving he repeatedly went on his social media accounts scrolling which made us feel unsafe. He then proceeded to tell us at the end of the excursion that our trip back would take 2 to 3 hrs because the road to Mexico City was closed. However, upon our research on Google Maps, there were multiple routes that would only take about an 1hr to 1 hr 30min. When we brought it up to him he tried to explain that he didn’t have a pass to use those tolls, which seems odd for a person whose professional job consists of driving. As we tried to get a signal to grab an Uber ourselves back, he decided to take another route with tolls back to the city. This left a sour impression because it seemed like he didn’t want to pay the tolls to go back and blatantly lied treating us as if we were stupid and would just follow along.
The only enjoyable part of the day was to go up on the hot air balloon. Our pilot was great and professional. However, the lack of communication, clarity, and lying doesn’t make me want to recommend this company to anyone. Please do yourself a favor and find a different company.
***UPDATE*** - We booked our excursion through Airbnb and as of now, only 3 days after the experience, they have canceled our reservation, which is incredibly weird and fishy. This also explains why the company only has good reviews on all of there platforms. PLEASE BE AWARE