Mazatlan Sightseeing und Beach All Inclusive

The guy who picked up us at the hotel was great ,that's the only good thing about this experience In my all inclusive package it said water and pop included but is not !!! only during the drive to the pier The boat looks like a party boat but is not Is only a water taxi taking you to the island no drinks offered . No sighs seeing they take you to a place to see the guy dive a smelly dirty place( by the way the guy was asking for $40 dollars ) and then they drop you up by a church for almost an hour by this time you lost 2 hours of your excursion you waste another hour between Waiting ,loading and taking you to the place to take another ride to the beach Ones you get there they said open bar and lunch is available ,but lunch is only 4 options to chose if you wanted shrimp or anything else you have to pay ,water soda and beer are not included . Banana boat ride is 5 min and the boogie ride is an old horse pulling a cart down the street,not at the beach Then is time to go, no more time to explore or go snorkeling. I do not recommend this excursion

We were on a Celebrity Panama Canal cruise. We booked most of our excursions including this one on Viator, and in general had pretty good luck with them. Not this one. Mazatlan sightseeing and beach all-inclusive through Tour Guide Mazatlan. Basically, we were left behind at the terminal by the tour. Our ship arrived earlier than expected, so we didn’t rush to get to the meeting point. There was a huge Carnival ship in port, and we had to wait in line for about 20 minutes to catch the mandatory shuttle to the terminal. We arrived to total pandemonium with thousands of guests of two cruise ships jamming the area. After we finally figured out where to go, there was no one there waiting for us. We asked around for David , the tour operator and were told he wasn’t there and were guided to his father who would take care of us. This man was running around trying do more things at once than he was capable of, and eventually, after more pandemonium led us to a taxi area, said something we couldn’t understand and literally ran off. We texted David who told us that the tour driver had already left and we were to take a taxi to catch up with the tour. Due to language and cultural issues everything was totally unclear. We didn’t know where to go and how to get there, so we asked David to call us, thinking that talking might work better than texting. Well, talking was even harder, we we’re getting nowhere so we eventually gave David the option to either send someone to pick us up or give a refund for the excursion. He brusquely said he would refund and hung up. By now we were very frazzled, even made more so by the crowds and overly aggressive tour and taxi operators trying to get our business. If you go to Mazatlan, be prepared for this. There are seemingly hundreds of extremely aggressive “Tour pimps” who do not seem to understand the word no, even though it’s the same in Spanish.

We had a great time. Everyone was friendly. A group of 13 us met up (from two different cruise ships) and spent the day together. We had a lot of fun, I definitely recommend.