03 Jan 2023
I scheduled this car service via TripAdvisor. I thought everything was great until the car showed up and it was too small. I had text with them in regards to having 3 people and 6 large bags and they offered a van for $70 more! I replied yes and confirmed they got my response, I thought. Unfortunately, they said they did not get the response and a car arrived for our transit that was too small for our goods. I called the company that morning and they offered no solution or help to resolve my problem. I ended up getting another car for $350usd and having to split my party and skip our tour in the town of Tequila on the way to Puerto Vallarta because the two cars were 40 minutes a part.
After my travel was complete I contacted the company and shared my message I sent via a screen shot! There response was we did not receive it, even though they got other responses I sent. I followed up and they stated a superior would need to approve the credit. It has been 2 days and I still have no response. This is not professional and I want to caution others.
The company booking the trip is in Europe and the local company with the cars is not affiliated! I will say the local company did all they could to help me out, but understandably they can not work for free. There drivers were excellent and very safe and accommodating. I really appreciate all that the local company did for me.
Now I just wish I could get some resolve from the European company that cost me all the extra money and inconvenience!