05 Sep 2021
This review has nothing to do with the animal sightings and observation.
PROS:
- Chef (Dennis) was friendly and provided delicious, plentiful meals.
- Guide/Driver (Simba) was very knowledgable about animals and parks.
- Guide/Driver (Charles) was excellent as a guide with knowledge and as a driver.
- Charles' vehicle was in better condition that Simba's vehicle.
CONS:
- Vehicle was not in the best state of repair. The 5 guests had to push start it twice when it wouldn't start. Luckily, it wasn't in an area where dangerous animals were. Also, we had two flat tires, the windows were hard to open/close and when they did they made a terribly loud screeching noise. The refrigerator also did not cool drinks.
- We did not stay in the places where the itinerary noted we would. The camp in Serengeti was an absolute dump, especially compared to the camp in Ngorongoro. We also didn't follow the itinerary as it was laid out.
- We left on our first morning, but stopped less than 30 minutes into our drive when it was discovered we needed tents. We lost 60-90 minutes while they were brought to us at a roadside art stall.
- Subsequently, our driver drove fast and recklessly. A couple of guests asked him to slow it down a bit. He didn't seem to like that. He drove fast several times, and the guests were not comfortable with that.
- Simba would come up quickly on animals sometimes, instead of slowly, and that would spook the animals. It was frustrating. Guests spent a lot of time looking at each other over Simba's behavior and words.
- We would agree on times to wake up and start the day, and then the next day we would leave later than agreed. Simba would say something the night before, and then the next morning say he didn't say what he had said the previous evening. We were always late getting out of camp.
- Information wasn't readily presented to the group as to what the plan was day-by-day. Guests were always asking each other if they knew what time was a meal, a departure, the schedule, etc.
- All 5 guests complained about their experience to varying degrees. Three of the five were really disappointed by the experience, while the other two were disappointed in a few details.
- We witnessed our baggage being shoved, punched, and jammed into the vehicle, and we had little to no room to move around as bags and equipment were in the back between and on seats.
- Our stuff was on the vehicle when they were packing it, and a piece of my photo equipment was missing when we departed. I noticed it missing and asked Simba if it had been taken off the vehicle when they packed it. He said no. I found it all the way in the back when the vehicle was unpacked again at next destination. There was no concern shown or offer to help look for it by staff.
- We did not feel safe many times during the driving, and did not feel comfortable many times, as well. This all negatively impacted the animal viewing experience.