13 Apr 2023
It was clear as soon as I got the the mountain that this was not the best tour operator. First of all, they showed up to my hotel 30 mins late and didn’t bother to tell me they would be late. I had to contact them. We then get to the park, check in, and I am just waiting there. The same company had a day tour that got there 20 mins after me and started 30 minutes before. The owner looked confused and asked why I was standing there. I said the guide told me to wait there. Within 5 mins he seemed to find the guide and we started. The food was fine along the way. I found it very strange how every other tour guide did a Blood Oxygen check every night but mine never bothered. I talked to another guide and he said that he thought it was very strange. The huts and hike it self are beautiful. After we started to go down the mountain the lead guide started to be 200-300ish yards behind me. Who knows what he was doing but definitely not being the guide. After we finished I told them I needed money for tip so we stopped at an ATM. I tipped out more than the suggested amount and still 2 of the members of the crew complained. Talk about unprofessional! I always stunned. Also, another bizarre thing was when I looked at my receipt with the national park it says my tour operator was a complaint called Uprise Africa Tours. The site here says Africa Joy. Very concerning consuming let’s say a family member needed to contact me. I’m assuming the park would say there is no Africa Joy on the park.
Another random thing was they got caught speeding to and from the park!
When I get back and complain to Viator they really didn’t seem to care. I would never come back and use this company or Viator anymore.