13 Apr 2023
5 stars for customer service. We booked the mount batur sunrise trek but the day of our activity the weather was howling wind and rain all day, we most likely wouldn’t have seen the sunrise due to clouds and my wife didn’t fancy climbing in the rain with her dodgy knee. We contacted the company and mentioned our concerns they gave a full refund instantly no questions asked. Amazing customer service, we are back in Bali in January so will be booking this trip again with this company (hopefully with sunshine!). Thank you