National Express | Transfer vom Flughafen Luton ins Zentrum von London

Cancelled service, no explanation, was told to wait in the cold for at least an hour to MAYBE get on the next possible coach. A joke and a waste of money (that of course you can never get back). I had to pay for an Uber. It’s impossible to contact them for a refund. All companies like that are bad these days but this one is one of the worst. Avoid!

PROS * Established veteran national company * Large and comfortable coaches * Many routes * On line service and scheduling as well as offices * Many options and discounts- possibility o flexible timing because of airplane arrival delays * Friendly helpful staff CONS * The scheduling on the website can be a bit confusing with many options “I VISITED THIS PLACE”… ... because it was the simplest, quickest most direct, most simple and least expensive way to get from Luton Airport. and I had used this company in the opposite direction to Luton Airport last year and I was then very satisfied also. This time, I booked on line a few days before my scheduled arrival, and I found and used a discount code. I gave myself an hour and twenty minutes from scheduled flight arrival and since the baggage claim process took longer than it should, I arrived to the coach just in time. The ride was smooth and comfortable and uneventful. The seating was spacious and there was a USB port at every seat See my "helpful" ???? photo ????). The driver was exceptional- both in his skill on the road and his kind friendly smiling helpfulness. He eagerly took the bags and stored them, and then at Golders Green London, he had already unloaded our bags and presented them to us as we descended from the coach. WAS IT WORTH THE COST? Yes for sure WOULD "I VISIT THIS PLACE" AGAIN? Yes for sure ADVICE * I certainly recommend using this company * Pay attention to options and discounts when ordering on line

El peor servicio que puedas imaginar. Habiendo comprado el tiquet con tiempo y estando e la cola media hora antes han dejado pasar a otras personas que habían comprado el ticket después que yo. Además me han tenido una hora esperando bajo la lluvia sin techo a 5 grados de temperatura.. Un verdadero desastre de gestión y organización por parte de la empresa y de los empleados que no comprueban los tickets y organizamos mal las colas.