19 Feb 2023
I am cheated. Both by Viator and the local bus operator. I was promised a luxury bus but was provided with terrible tourist bus in the last minute. Viator should own this responsibility and stick to its business values. ITS AN ABSOLUTE SENSE OF IRRESPONSIBILITY, LACK OF EMPATHY AND BUSINESS ETHICS. You just dont give a damn about how does a customer feel when they get something far inferior than what they paid for.