06 Apr 2025
I was not pleased and have requested a refund. I arrive at the address 15 min before the 7:00 tour time as requested. I saw many people at the pub so I assumed it was the correct place. I went the side alley black gates as the instructions requested. I saw people from other tours, but no one from the Darkness tour. I ask multiple bartenders if I was at the correct place and they all said the exact same statement “ that they know nothing about a tour”. that seemed rather suspect because the instruction stated clearly the address and reference the bar name. I waiting 20 mins after 7:00 waiting for someone to come
Or say anything. I even contacted the organizers via the viator application and no response. I immediately requested a refund!!! Not sure if this was a mishap or a scam. Based on my experience with being issued a refund will determine that.