Verwunschene Kneipentour in New Orleans

Tour guide was inebriated and could not give us the tour. Service was not received and the company did not offer to help us. We called the company requesting a refund or another tour later on in the night but they said “she’s a new guide” and “there’s nothing we can do.”

If I could leave a 0 I would. I think our guide was drunk. She made no sense. The other tour we did last year had drink coupons we could use at bars/ this one did not. We left after 2 nonsense stops. The worst one we’ve ever done

Lots of issues, but to summarize the guide was not trained well (& I’ve been to many tours like this to compare) and management was unresponsive when I called to share feedback. I HIGHLY ADVISE YOU NOT TO USE THIS TOUR COMPANY. Here is the long explanation. 1) The guide couldn’t figure out the app and took almost double the amount of guests with her compared to the other guide on duty. 2) We expected to hear haunted stories, since we paid for the haunted pub tour, but instead were tales about known people who lived in the the city… not one ghost. 3) Typically the guide will start out with a story before going into the bar, so you have an idea of what you are walking into. Instead, this guide would walk up to the bar, provide no story, and ask us to get drinks. Only afterwards she would give some history about it…and in one case she didn’t share the story until a few blocks away. 4) In all cases, she didn’t wait to start speaking until the large group had caught up and her voice couldn’t be heard due to the fact people weren’t gathered close enough. 5) I called the following week of the tour to explain our dissatisfaction and spoke with a customer service rep (believe her name was Tamara), who was very understanding and took down all of my information. She said a manager would contact me very soon…Unfortunately, I never heard back. I’ve attended some great tours, but this company is the exception. Not only they have staff who needs some major training, but management clearly doesn’t care. That said, these six customers won’t we using this tour company in the future. There are so many other companies in NOLA that must be better than this one.