Eintrittskarte für Madame Tussauds New York

Hello, I wanted to share feedback about a stressful experience my husband and I had while visiting Madame Tussauds New York on 3/7 at around 10:00 AM. When we arrived, we were having difficulty accessing our tickets. Only one ticket had saved to my phone wallet, and I was unable to retrieve the others through my email. For some reason, the ticket confirmation email never appeared in my inbox, spam, or junk folders despite checking multiple times. Having been here before I know that tickets do usually go to my inbox. We were assisted by an employee named Grace. Initially she seemed kind, but as I tried to explain the situation, I was repeatedly cut off before I could finish describing the issue. I explained five separate times that the tickets had not come through to my email, but I was continually directed to simply check my email again. At one point I was told that I “had all day,” which was discouraging to hear as we were just trying to resolve the issue and begin our visit and we had a show to catch at 1pm. I remained calm but began to feel dismissed as I was not able to fully explain the problem. I was sure to remain, calm, kind, and warm as I have a history of working with the public and in customer service. I eventually asked if a manager could assist us. Grace contacted someone, but was told to again direct me to check my email, which we had already done several times. During this interaction, Grace also said to me with a strained smile, “thank you, now my manager is going to scream at me,” which left me feeling both uncomfortable and helpless. I apologized even though I was simply trying to resolve a ticketing issue. Because we still had no solution, my husband and I tried to troubleshoot the problem ourselves. I ultimately asked ChatGPT for guidance, and it directed us to a ticket verification link on the Madame Tussauds website. That link allowed us to finally retrieve our tickets. This solution had not been suggested by staff, and it was frustrating that we had to rely on outside help to resolve what appeared to be a system issue. Once we were finally able to verify the tickets and receive an email, Grace returned and suggested that the tickets had been in my email all along. When I tried to kindly clarify that they had not been there previously and that we had located them through the verification link, I was again interrupted and told to enjoy my day. During this exchange she also told me that I was “giving her goosebumps,” which made me feel very uncomfortable, especially as I had made every effort to remain calm and respectful throughout the interaction. This interaction unfortunately set a negative tone for the entirety of our visit. I understand that front line staff handle many situations throughout the day, but the experience left me feeling dismissed rather than supported. I’m sharing this feedback in the hope that future guests experiencing ticket issues might receive clearer guidance and assistance. Sincerely, Brittney Galindez

Fun and satisfying for children but the admission fee is a bit too pricey for the amount of what was included inside the wax museum.

Expérience extraordinaire, c’est vraiment une sortie à faire ! Je recommande fortement Il faut prendre l’option avec le film en 4D de 10 minutes c’est génial