15 Sep 2024
I booked my tour a few hours before I showed up for the tour. I spent $40 for the Uber only to arrive and find that the doors were locked and it did not look like anyone had been there. I attempted to reach the company via chat through the app but they did not respond. Also, it stated that they weren't even open until Monday (This was Saturday). I then went to a big yellow building that had some cars and called Viator. They contacted these guys and were told that they were not going to fly because of weather. As the Viator operator is telling me this, I watched a helicopter and small plane take off with passengers. It wasn't just that they cancelled it, it was that they didn't even have the courtesy to let me know so I didn't waste several hours and a round trip Uber ride for nothing. I was only in Christchurch for two days and wanted to make the most out of my time. Bottom line, don't use these guys as you never know if they will actually be there.