24 Apr 2023
This was terrible. We booked this trip through Viator. We arrived in Nice and went to the hotel meeting point instructed on the confirmation email. 1) we couldn’t find it initially. 2) after we found it, nobody was there. Viator’s agent confirmed we can have a pickup starting at 1:30pm. The local tour operator number was not working. We called Viator and the agent said we need to call the local tour operator. After explaining twice that we could reach the operator, the agent tried and was unsuccessful. They said they would send them an email to contact us if they get a hold of them (an email?!? While we are waiting for the tour in person?? Highly inefficient). Ultimately, nobody showed up, we are out nearly $500, and had to tour Nice on our own. Never, ever, would I recommend this or wish this on my enemies. When contacting Viator for a refund, they said it has to come from the local tour operator (clearly that isn’t going to work if they didn’t even have a guide in the first place). I’ll be taking this up with my bank as a case of fraudulent business activity. Save yourself the trouble and keep scrolling past this tour.