15 Feb 2025
FlexiTours was our transportation between Auckland and Rotorua, and we stopped in Waitomo to do the black labyrinth rafting on the way. This activity was great, but not part of Flexi - Black Water Rafting Co was awesome. Flexi was essentially just the transportation between the cities and cave. Cars were super nice.
However, if you’re a younger group, couple, or family looking to be efficient and make the most of the day, this is not for you. If you are fine waiting and being with a bunch of other tourists on entirely different schedules than you, then this is a good option. We waited for over 4 hours in the car as other groups finished up their other activities. Rather than grouping together people on the same schedule, we got stuck with people with entirely different itineraries. The rafting and glow worms were awesome (check out Black Water Rafting Co!), so we’re glad we did that, but this was a complete waste of time and way too expensive for what it was. When I brought this up to the customer service team, they made some excuse about how arranging transport around our itinerary (doing the rafting) was unaffordable for them. That is fine and fair, but they should have told us this ahead of time so we could have arranged a separate private transfer between locations, which would have been similarly priced. We only had 2 weeks in NZ so it was a bummer to lose an entire day because of this company.