22 Oct 2018
I highly recommend this service!! Upon booking, manager and coordinator Jack Wang, was very responsive and worked through all the details prior to the trip. We communicated through WeChat in English and he let me know who was assigned as the driver along with the car type and license plate number the night before.
The day of the transfer, Mr. Sam Li arrived 5 minutes before scheduled. He made the visit to Mutianyu Great Wall extremely smooth and easy as I was traveling with my elderly parents, who are not as mobile and are slower moving. Mr Li was an excellent and safe driver and was very patient, helping my parents in and out of the car, up and down stairs. He showed us where to get the Cable car tickets and escorted us to the shuttle bus that’s took us to the cable car entrance. He even had bananas and water for us to take along!
After coming down the Wall, he took us to the Chinese restaurant inside the Wall’s Park and recommended the dishes to get that are more well known. (Get the dumplings!) Then after lunch, he took us to a roadside market to buy local fruits and chestnuts - which my parents very much enjoyed.
Throughout the day, I was able to communicate with him through WeChat (there is an English translation option in the app so he can write in Chinese and I was able to easily translate) so as always able to find each other. Although his English is basic, you can see Mr Li really wants to help you have an enjoyable time. My parents do speak Mandarin, so they were able to converse and communications was not a problem for us.
I had planned a second attraction as part of the transfer, but given my parents’ pace, we ran out of time for another location since the service is for 8 hours. But I didn’t mind at all because we all had a lovely time!
Thank you Mr Wang and Mr Li!