20 Jul 2019
I booked a 6 person cruise on the Wildcat worth 300.00! At 12:06 the morning of the cruise I got an email saying that the boat wasn’t running till August and they could refund me or give us passage on another cruise. Apparently 1000 Islands boat tours forgot to remove the cruise from the Trip advisor website.
I asked for a full refund , haven’t heard anything back I sent another email, no response. I called the 1000 island boat tours they said I Would have to get my refund from Trip advisor, they couldn’t do anything for me. The girl I spoke to from 1000 island boat tours wouldn’t even let me explain , she just kept saying I had to get my money back from trip advisor. She was very rude! I cannot connect with anyone from trip advisor.
This clearly was not my fault and I am the one out 300 dollars!!!
I am hoping by posting this review someone who cares about the company will try and reach out to me to refund my money.