15 Mar 2025
DO NOT BOOK THROUGH VIATOR!
Cheaper to just show up on the beach and pay there. We booked on Viator because the site said everything was included except for the environmental fee (which Viator said was only 200php but turned out it was 400php each - they have since updated following my complaint) but there were loads of hidden costs and entry fees which were mandatory and not listed on the Viator site. Not only that but the price is almost double what you can pay by just turning up on the beach / booking through one of the many hostels or tour agencies directly in El Nido.
We also could not go to one of the sites because it was closed for filming, which was not communicated to us until we were on the boat!
We are extremely disappointed with the misadvertising on the Viator site, and lack of coordination from the Viator customer service team afterwards. Basically all the information on the Viator site was incorrect, except for the included lunch (which was actually pretty good)!
This booking has tarnished our opinion of Viator, we'll be booking directly through tour agencies in future.