19 Jul 2022
We paid 750 pesos each for what was advertised locally at 300 pesos. We also didn't get what we paid for at all.
First of all, the collectivo arrived 11:15 instead of 12, catching us unprepared and rushed. The ticket clearly states that we pay for an English speaking local tour guide. Then there was no guide and the driver didn't speak english either. Which makes sense since there are no guides for those waterfalls needed, so the advertisment is completely wrong.
The entry cost of roberto barrios is 20 pesos and the price for a collectivo for a 50 min ride and back shouldn't exceed 50 pesos per person, and I'm being generous.
The collectivo then took us all back at 3:20, so we stayed for 3 hours instead of the 5 advertised. He dropped us off temporarily at a gas station where we had to wait for 30 minutes for everyone to get a different collectivo to get them back to their hotels. Without understanding the situation fully as, as stated, the driver didn't speak english.
We rightfully requested a refund but were denied one as Viator believe what we experienced was in-line with what was advertised. Do not recommend, just get a collectivo or even a taxi to the waterfalls rather than waste your money!