09 Apr 2023
Booked days in advance and received confirmation. I arrved at the there selected pick up area at 4:45 am, the pick up window starts at 5 am. After waiting until 5:30 am I decided to call with no answer twice. At 5:35 am one there guide arrived.to my shock I was not on his list. He had one tour guide from another company that spoke better English talk to me. This tried reached out to them since he knew staff at San Blas. All he could tell me was guide maybe running late. Finally had to reach out to TripAdvisor who I booked through. The agent try to reach out to them with the same result. The agent started the refund process. Unprofessional from my experience, I said that as someone who has traveled through North America, Asia, Europe and Caribbean.