01 Nov 2022
Please understand that we were not dissatisfied with our driver he was wonderful.
Also, I am glad you clarified that I did not buy a guide for the palace. I purchased transportation and tickets to the Palace and the gardens. I can accept that.
But there is still a misunderstanding.
We are not objecting to the crowd and time to get into the palace.
My complaint is that Versailles would NOT accept our Viator voucher for 4 persons! I printed the booking confirmation with the barcode, and additionally, had the barcode on my smart phone, but it would not scan because they wanted separate vouchers.
They wanted 4 separate tickets.
It took an literally hour,
talking to 2 separate guards (one female & one male),
calling Viator long distance for 19 minutes,
having one of the guards use his password so I could gain access to their Wi-Fi … in order to receive ANOTHER voucher via email from Viator which was still refused.
But the palace guard STILL demanded 4 separate vouchers.
Finally, the male guard told the female guard to let the four of us through. She responded that she could not do that. He repeated to her again to let us gain entrance, and finally we did but she said if we wanted to see the gardens we had to pay €18 each. I hope this clears up the fact that it was very stressful and should not have occurred.
Thank you, Linda Parker.