11 Aug 2025
We booked Beach and Dune with sandboarding adventure. However, we were told that the beach adventure session was canceled because of beach closed. Only sandboarding was arranged. Though the tour guide was very sincere to tell us the fact, we couldn't deny we were verydisappointing!
We paid additional fee for that. They should refund the difference (A family pass with beach adventure costs $149. If only sandboarding, it is only $119.) We booked 2 family passes and 1 children, a group of 4 adults and 5 kids in total. Without any discount, it was $68.50 overcharged.
To provide good customer service and best experience, they should take initiative to arrange a refund of the difference, but nothing heard from them on the day of tour and afterwards.
Honestly, the sandboarding was fun. If they took one more step, it would be a great sandboarding adventure.