27 Jul 2025
I thought I had booked an English tour, but it was a multi lingual tour, no mention of this when booking. I used the Viator app to walk to what I thought was the pickup location, but it was actually the end location, which was about a 15 minute walk away. It was quite a large group and our guide didn't speak very loudly. There were no audio devices provided. In my opinion our guide was more interactive with the French speaking tourists. For example: Generally or he would speak in English first, then French. We were in the train station looking at the tiles. He finished talking in English told us to explore, then meet him in 15 minutes, from memory. I saw the guide take the the French speakers into the train station, they were all standing near a wall. When I walked over they were watching a small train replica, the English speaking tourists were not asked to join in on this. On another occasion he was pointing to a small garden, he spoke in French extensively. When asked what he said, he told me he talked about a building. When I mentioned the garden, he said did I know Paris, I replied yes, apparently he was comparing the garden to Versailles. I really have very little idea of what places we visited as I couldn't hear what was being said. Lunch was extremely disappointing. The information said it wasn't included but there would be options available. The location had very few eating options and the chosen restaurant had nothing to offer us. We went on our own and were told to return in an hour, nothing to see or do in that area. On our return we were told our departure would now be an hour later, the restaurant was busy. We decided to walk to the boat location and were advised to meet at 4pm. On our arrival we were told the others left 15 minutes earlier. There was confusion while waiting for our boat ride. At the end of the boat ride our guide was no longer there. We were not returned to the end point. Also people who had only paid for the half day tour were able to stay on the bus until the boat tour destination. I basically should have just paid for a half day tour and organised the boat ride on my own. There was no commentary on the boat ride.
Extremely disappointing. Also the tour information stated the tour was 10 hours. If we had made the original time for the boat at 3pm the tour would have only 7 hours. I definitely didn't receive what I paid for.