13 Mar 2023
*100% A++ CUSTOMER SERVICE. I DEFINATELY RECOMMEND THIS COMPANY
*Excellent, friendly pickup service, on time, modern vehicle, the driver stopped at supermarket for us at no extra cost and friendly conversation.
*Excellent customer service by driver Mr Devendra Prasad, friendly drop off service, on time and modern vehicle. See my glowing review below.
Dear Owner & Manager of Epic Transfers & Bula Taxi,
My name is Fiona S Beth, from Auckland New Zealand. I am writing to express my heartfelt thanks to your driver Mr Devendra Prasad, for his kind, professional customer service and going the extra mile.
On arrival to the Nadi airport yesterday, on 13 March 2023 at 10am, I realised I left my purse with all my valuables, cellphone, id, cards and important daily vital lifegiving medicine at the hotel. Mr Devendra was so helpful and telephoned my hotel Raddison Blu immediately, to locate it, contact him back and he would advise me. Mr Devendra had to leave to collect another customer but promised and reassured me he would contact me once the hotel advised.
As true to his word, Devendra rang me at 11 am to advise the hotel found the purse and I arranged for it to be collected by a relative and returned to me promptly. I was able to make my flight back home in time with my purse and important medication, thanks to Mr Devendra fast and kind actions.
Please personally acknowledge Mr Devendra for his genuine care for people, great customer service, friendly professional nature and helping me at my hour of great need.
I will pass on my great experience and commend your company to my large contacts in the airline industry, who regularly visit Fiji, to be sure to use Mr Devendra as their driver and your company. I'll also place a glowing review on TripAdvisor and google to spread.
Thank you.
Happy customer.
Fiona S Beth Auckland New Zealand.