25 Feb 2023
I was scheduled for a transfer from our hotel in Reykjavik to KEF. The company reconfirmed the day before that a pickup would occur at 14:00.
The next day, 14:00 came and went with no pickup. I called the company and they did not provide an explanation, and stated they would provide a call back shortly--they never called back.
I called a second time after waiting an additional 15 minutes. A different person answered and said there was a computer error and I was not not on the schedule--I was then disconnected from the call.
I called a third time and was told the transport company had no drivers and i would not be picked up. The company did not arrange any alternatives and basically abandoned us to find our own way to the airport--now 40 minutes later.
The company was completely unprofessional. Why provide a confirmation the day before and then abandon the family with no alternative?
The company is fly by night and I would never, never, recommend them to anybody.
I NEVER received any telephone calls from you. I was left abandoned at the hotel. I was not provided any alternatives by the company.
The inability to perform services as paid for and as promised—and reconfirmed was totally irresponsible.