02 Jul 2025
We needed to book a last minute excursion and we were on the cruise ship trying to figure things out ahead of time. We needed to make quick decisions.
Bespoke was recommended to me by the hotel we were staying at (Palacio Provincial Hilton). I contacted them by email, by Trip Advisor and by WhatsApp. Normally, when you are in contact with a “concierge” type of company, the communication with them is quick and responsive. This was not the case with this company. Responses were slow and sometimes no responses at all.
Despite that, I went ahead and booked the experience on Trip advisor coz people did give it some good reviews. And I needed to pick asap. We were not disappointed. We absolutely loved the trip!
George was our guide and he made sure he took care of us and communicated with us well. The drive to La Parguera from San Juan is about 2 hrs. We were transported in a Mercedes van. Stopped at a restaurant to eat and use bathroom and then went to the boat. It was a welcome surprise that we first stopped at a sand bar (Caracoles). It was such a fun experience to swim with the Tarpons! We loved it!
And then when it got dark, off to the cove we went. It is a once in a lifetime experience!
The pictures don’t do it justice. I’m not a good swimmer but they provided us with float noodles. The glitter on your hands or body can only be seen if you are in the water. The drive back, he gave us some snacks and we all passed out while he drove us back.
I do recommend this experience! Keep in mind, it is about an 8 hour trip total.
And if the company fixes their communication process, I feel they would get a lot more customer referrals and perfect ratings.