30 Sep 2025
Vito was our tour guide. There was a misunderstanding with pick up. The walk was too far to meet him for two elderly people with mobility issues. I alerted Vito before arriving so I was surprised at the distance to meet him. We had a private tour and we have since met fellow passengers who were met by their Viator guide right at the terminal and dropped off right in front. Vito told us that was not possible yet we saw first hand that their Viator guide did just that. . Vito was as accommodating as he could be I think but seemed a little taken aback by the slow walking and limited ability to walk. This tour clearly was too much for the two sisters. He gave us what history he could in Matera when we were 4 but it was abbreviated. On to Alberobello which was farther than we expected and Vito felt rushed for time. No time for lunch… again an abbreviated tour. We arrived back at the ship over an hour earlier than we expected and then a long walk back to the terminal. I think Vito was annoyed although we feel he did what he could do within the limitations we had. We would definitely go back to both locations when we could spend more time. But after paying over $1000 for this tour, and did not stop for even a snack, shortened tour… and rushed back to port with a long walk in…it was a bit disappointing. Again, I think Vito tried but maybe he was frustrated with us. However I did alert everyone involved when I made this reservation that there were mobility issues.