30 May 2022
First let me start by saying that our driver (would not call him a tour guide) moved our departure time up one hour (we received this notification at midnight) from what was advertised, but then showed up at the original time! We had two more stops at hotels and the other travelers told us they’d had the same experience, with the last one being picked up after 10 am. He also had a female “friend” in the car who was already drinking a beer. The van was dirty and mildewed with non-functioning seat belts and lots of broken vinyl inside, low functioning air conditioning, and damage outside. When we got to our first attraction , we were already 4 hours (5 hours of you count the one that we waited around) into what was advertised as a 4-hour tour. The driver was very nice with taking photos and pleasant in general, so was his lady friend. The Montana Redonda was beautiful and the food was very good. When we left there, we were more than 5 hours in and we knew that we still had at least 2.5 hours just for the drop offs. As a result, we all decided to skip the 2nd stop. Our driver then told us we had a detour to pick up a family (not on our tour) from a different hotel and take them elsewhere. He said it would be a 5-min detour, so we all agreed. It ended up being about 15 mins and we never saw the family, until another car asked us to pull over on the highway, so they could transfer the passengers to our van. Needless to say, we arrived at our hotel at 4:15 pm after leaving it 8:30 am for what should have been a 4-hr tour.