08 Oct 2025
My husband Gurdev and I (Juginder) are from Singapore and visiting Quito, Ecuador for a holiday. We had the most wonderful experience on the hop-on hop-off bus tour — made extra special by our amazing guide, Veronica, and the kind, thoughtful bus driver. Both of them went far beyond what was expected to make our day smooth, comfortable, and truly memorable.
When we arrived at the bus booth, our tour was scheduled for 4 PM. Veronica noticed it was only 2:30 PM and kindly suggested that we join the 3 PM tour so we wouldn’t have to wait. When we asked about washrooms, she didn’t just give directions — she personally walked us to the nearby mall to make sure we found them.
Afterwards, we mentioned we wanted to get some fries from KFC before the tour. Veronica knew language might be a challenge since most staff spoke Spanish, so she placed the order for us herself and walked back with us to the bus. During the tour, she was engaging, clear, and attentive, checking in on us often to ensure we were comfortable.
At the end of the tour, both Veronica and the driver went out of their way to help us get a cab to an Indian restaurant we wanted to visit for dinner. We were deeply touched by their kindness, care, and genuine hospitality.
We feel truly blessed to have met such wonderful, compassionate people — thank you, Veronica and our lovely driver, for making our Quito experience unforgettable!