22 Dec 2019
Booked in advance to ensure that the transfer would go smoothly. Big mistake choosing this provider.
We were due to flt Heathrow to Iceland at around 8:40pm and land at Keflavik about 23:50
Somewhat surprised to get a text message from the driver while we were on board the plane saying that he had arrived....
Immediately replied to tell him that was incorrect and when we would in fact be arriving and providing (once again) the flight details and the booking confirmation reference.
We duly arrived in Iceland to find that we had been abandoned. A phone call to the provider's helpline ended up in a call centre in Berlin. Who were, to be frank, less than useless and after faffing about decided that there must have been a a communication issue between them and TripAdvisor (with whom we booked). Told us that we would not be getting a car from them and (bearing in mind it was about half past midnight) we should catch a taxi ourselves and, no, they could not cancel the previous booking and get me a refund...