27 Apr 2023
It was horrific from start to finish. We arrived at 11.15am greeted by two reps who were very friendly. We were walked round to outside the colosseum. Waited until 11.45 so 15 minutes past the start time. Once this happened our tickets were for no more than 15 in a group, we had 34 which caused problems with listening to the tour guide. Before we went in the tour guide told us she is only doing 2 levels of colosseum but we paid for the arena and that’s the main thing we wanted. They gave us 20€ back but we were messed around from the moment we got outside the colosseum, even our tour guide only spoke outside and on level 1, we were told you have 15 minutes on level 2 (no guide) then if we aren’t out in 15 we’ll miss palentine hill and Roman forum. I would not recommend Viator to anyone. We booked all 3 of our tours with them and quite frankly all 3 were awful. You watch all the other companies professional while the guys Viator used ‘Rome in the Sun’ awful