27 Jun 2022
The first tour I booked for Vatican Museums and Sistine Chapel was canceled. I called Viator, and the rebooked me on the same tour for the same day but different time. I was told tour would be 3 hours. When we got to the tour (skip-the-line) the 4 people in my group we added to another group. The tour was supposed to start at 11 a.m., but we didn't actually start until 12:45 p.m. The tour lasted 1 hour. We lost about half of our group when we were getting ready to enter the Sistine Chapel. The tour guide didn't care, she just moved on. She left us in the Sistine Chapel and ended our tour there. She was not a very good guide. A lot of her descriptions had sexual innuendo, which I found to be unprofessional. I paid MORE for this tour than the one that was canceled. I didn't receive what the booking agent described and was very disappointed. It was a waste of money.