11 Apr 2023
We booked a tour, traveled with 4 young kids to get there from the opposite side of Rome for an early tour. Once we got there, we were informed that the Vatican was closed that day. They took my money for a tour on a day that it was closed. It was our last day in Rome, so we missed out on the experience. We called the number on the confirmation email, and argued with the man who swore it was not his fault and would not return our money. Awful experience and I will never book any tours through this site again!