18 Oct 2022
Terrible experience.
First off, their cancellation policy is usually rigid.
We got to the Vatican early. Struggled to find out where to go to get The vouchers exchanged for tickets. Broke down crying and asked a different tour group what to do. She called Viator and “the boss of Gaudium “. He initially said he would meet us at the office which was not at the Vatican. We then had to race to meet him at his office. He then Called and canceled meeting us in front of the office and said to meet him in front of the main entrance to the Vatican.
Although he apologized, it was a very painful way to start the tour and I felt pain in my chest from the anxiety and a heart condition .
Stay away from Viator.