09 Aug 2022
We had the most horrible experince in this place. On August 3rd, 2022, we went to the Mystic Mountain to ride the bobsled. The staff there was very rude, we were trying to ask for help since we had a special needs girl but didn't even turn to see us. The manager wasn't helpful at all.
Lines are endless and when you finally get onto the lyft, you feel very unsafe. I asked for some straps for little kids and the staff mentioned that these are not necessary.
At the end, we couldn't ride the bobsled because of the lines up on the mountain. When we went back to the entrance, tha manager didn't even give us the chance to talk and ask for a refund. She didn't look at us. We paid almost US $800 and no one had the decency to provide us with service.