26 Nov 2022
The guide simply didn't show up. There was a train strike, but we had made it into Aguas Calientes the day before. So we waited for the guide at our agreed upon date, time and place, and when they were late, we sent them a WhatsApp message to check in. They said they thought we weren't going to make it so they weren't coming. They hadn't emailed, called, texted or WhatsApp'd ahead of time to tell us. They just didn't bother showing up or reaching out in any way. They asked if we'd be willing to reschedule to 6am the next morning - we could not. We asked if they could just take a bus and meet us at the gate. They claimed the buses stopped working. We had to scramble and found a guide last minute, who oddly enough was able to take the bus and met us at the front. Not the experience I would ever wish on anyone for a once-in-a-lifetime experience. Incredibly unprofessional and stressful