02 Jan 2023
I booked this show and dinner for my family (7 people) months ago for Dec 24, 2022 through TripAdvisor. One day before the event (Dec 23), a person by the name of Marcos Reis reached out to me through WhatsApp to let me know that the event was cancelled because of the religious holiday. Clearly Marcos / Your Tour Brazil knew a year in advance that Xmas Eve is on the 24th. That they offered this event on that day nonetheless, and waited until the last minute to let me know it was cancelled is deeply unprofessional and inconsiderate. I had planned this to be a special evening for the family, and at the last minute I had to scramble to come up with an alternative activity. Instead of taking ownership of the screw up, Marcos blamed "the government" for having declared a last minute holiday that day. Clearly he was lying, and very poorly at that. Shame on him / his company for ruining our Xmas Eve celebration. He does not deserve to sell his experience through TripAdvisor / Viator. He should be dropped and face consequences for his lack of care.