08 Apr 2024
DO NOT BOOK WITH THIS COMPANY. If I could give this a zero I would, for multiple reasons. They processed with full payment of our tour prior to when they said they would. I was also unable to cancel prior to 24 hours before without losing my 544.00 $. I was contacted by the tour operator to confirm the tour a few days prior. I then took the opportunity to ask a few questions about imperative details on the tour. No one responded to me despite my multiple efforts through email and viator. So I booked a tour with someone else thinking we would get our money back, because I didn’t even know where to meet due to us having our own car with unique circumstances. They called me two hours after the tour was supposed to start, I explained that I had been trying to get a hold of them and that I wanted my money back. They then hung up on me. I then asked for my money back from viator, and received 10%- 54.00 due to the tour guide lying to them about the circumstances. I have still not received my money back, and did not even get the chance to do the tour do to lack of communication from the tour guide. Not happy, I would not recommend them to ANYONE. Completely un- professional and bordering on a total scam.