26 May 2022
I want to begin this review by saying we have never written a review but we feel so strongly about how misled we were and how negative our experience was. We will also be pursuing a formal refund for the experience we paid for was entirely not what was provided.
We began our experience by getting picked up at our hotel and led down the road and handed off to two more people who over the next 15 minutes led us to a boat with about 10 other people on it. No one asked for our ticket or our names and we were given little to no direction but hopped aboard.
There was little seating but we found a nook in the corner to sit. We waited for 10 minutes and then moved along the shore line to begin what we thought was going to be a great sunset cruise. However, over the next 40 minutes, we proceeded to stop at various places on the beach to pick up more and more people until there were about 30 people on the boat. Many who were very inebriated yelling and playing their own music over the drums and musicians.
At this point, no drinks or snacks were offered to us. Keep in mind, we paid $45 each for this experience and an additional $34 EACH for the drinks package. We later find one raggedy cooler with a single local beer and three waters in it - that’s apparently what our $68 drink packages went to.
The fruit that was offered was cut with a dirty knife and served on a platter that was “washed” with ocean water. While the musicians were amazing the “crew” was first hard to identify and never introduced themselves. Rather they sat on their phones on the bow completely ignorant to the patrons except for the times they would yell at certain spirited patrons.
We may not have felt so strongly if we had paid $10-20 each like we assume many of those who hopped aboard had but Trip Advisor, a reputable company, has marketed an experience that couldn’t have been further from reality.