10 Mar 2024
Feeling real disappointed
I win 4 adult tickets at radio station
Calling an advance to make sure we have the opportunity to get in with an adult ticket getting in a child as a guest with no pay
Since there is a promotion of buying an adult ticket and getting a kid for free
As been ending on April 1 2024
Explaining at customer service representative from sesame place reading the inf in ticket ???? had in my hand
Asking all questions where I was told it was able to have 4 adults and 4 kids with us with no charge
We arrived with two kids
My grandson and niece
We were informed to go to customer service to get the actual tickets to get in
The front lady name by Michelle say we were not able to get in
Call the suppose manager by the name Alex (lady) with attitude offering us to buy seasonal passes to avoid regular charges and pay less
I advise her about my call
She just turn around walking away from the window saying there was no way she can help
No apologies or concerns about two kids crying and not understanding why they were not getting in
Not everyone hast the economic to pay
It’s very unfortunate that people are not trained in customer service or care at the sesame place
We end up buying tickets on line
Sadly real disappointed on your personal at reception