19 Aug 2024
tldr: avoid at all cost. Unless you read future reviews saying they have got their act together please do not put your family through this. Its just not worth the couple of decent rides they have
Easily the WORST theme park experience of our lives. We have been to a lot of parks, and all of the ones in southern California multiple times. Not just this one is the smallest, it is the worst organized and operated. You will notice right from the parking lot, there is no order, the attendants are busy bickering amongst themselves.. at one point blocking a whole lane oblivious to the traffic behind them. Then the ticket counter person has no clue what various options are available. We checked for both dining package or the magic queue ones and he just pointed us to the screen, when we asked a question he was clueless and his response was you can get the details online. WTF. The lines move excruciatingly slow. You know how when you get inside other parks the staff is cheerful(at least pretending to be), playing with little kids, all and all at least pretend to make it a wonderful place…. Every single worker/staff/lifeguard/cashier/operator was in such foul mood as if they were held there against their wishes. I promise you I am not trying to be a jerk or a Karen, but the energy/enthusiasm of the staff matters was so obviously missing. We asked folks for directions, they didn’t know them. The napkin bin at the restaurant was empty so we asked the lady at the cashier for some extra ones, she said if they are not here go check out the ones at the next restaurant… I am carrying a tray full of exorbitantly expensive and blah food with two kids 6 and 8…. Magic Queue is a joke …a) no one checks if you have it or not. People would just go in whichever line and no one cared … there was no order of release … whoever stepped up first got it. I had magic queue and still had to wait for about 7 or 8 people from the regular queue just because the attendant there was questioning his life choices and could not care less. I didn’t feel comfortable pushing forward with a little kid so I just waited for him to notice which he did after 15 mins. The guest service station is a joke. It should be called guest torture … most rude, unknowledgeable, bored and inconsiderate attendants ever.
It’s a small park but prices are comparable to other parks. The park has potential … couple of rides are fun for kids, the tide pool is big (although I am not sure how diligent the crew would be with cleaning practices though)…. But the organization is just pathetic…. There are not enough chairs to sit down for a few minutes… even after getting our food from the restaurant we had to wander around for more than 20 minutes before we could find someplace to sit and eat …. Hardly any shade.
Basically the crew and the organization of the park ruined the trip for us. I regret wasting a few hundred dollars here. This is the first time ever my kids have returned from a park and absolutely not excited about the day. My little one even said I would rather go to the zoo(which is not her top choice) than go here again.
The people who work their are clearly not trained or severely underpaid. Its not a fun place. Just putting up a few slides does not make a theme park. Compared to any other park in Southern California,( or even nationwide) .... This place was HUGE LET DOWN.