24 Jul 2022
I posted a previous negative review of our private tour from Seward to Anchorage, but the GM of the company reached out to our party immediately in several personal and heartfelt emails, wanting to discuss and pass on our complaints (without firing the driver), improve service, safety and guest satisfaction, doing everything he could to make it up to us. When a company has management so completely dedicated to guest satisfaction, I felt I had to amed my review (from a one-star, to four-star, based on GM Stephen Sommerfeld's handling of the situation alone). The majority of their other customers rave about the trips, so maybe we just caught an off day. I would definitely give them another chance if we are ever in Alaska again.