09 Nov 2024
The driver, Jay, did not want to allow us on the bus with our walker, even though I prebooked and repaid and noted 'walker'. He said he was full. He discriminated and humiliated us [see Americans with Disabilites Act] in front of the bus load of people. He refused to help up and told us to move his belongings ourselves [both are disabled]. We have taken many, many tours and without exception have been assisted by the drivers. He would not help.