19 Sep 2025
Avoid Do not think of using Nero Tour EOOD taxi if you have any disability or any special request on your booking
Here's our experience from Bourgas airport to sunny beach return taxi transfer,booked via booking.com
We are a family of 4 adults my husband is a leg amputee does not walk and needs to transfer into saloon car via a transfer board
So we need an ordinary saloon car for him to achieve this
I liked the facility on booking.com to leave a message to the company of any requirements,which l did explaining our needs
A week ago we arrived at the airport and a people carrier arrived for our journey
having showed the driver my message they eventually sent another suitable taxi which took about 30 mins to arrive
So l was apprehensive about our return journey, which was yesterday
Wednesday l asked our hotel to call Nero and confirm what type of car we needed to complete our return journey
Yesterday a people carrier arrived again,and the company would not send an accessible car for my husband
We had to pay for a hotel taxi to return to the airport
Please l carnt say how stressful this was for my husband and all family
DO NOT USE NERO